Salon Policy

Late/No-show/Cancellation Policy

We ask that you need to contact the salon if you’re over 10 minutes late for your appointment.

If you arrive late, we will do our best to hold your reservation and accommodate you, but if you do not let us know, your appointment will be considered as a walk-in, and you might not have your required tech to take care of you.

Deposit:

We are required to make a deposit for a group of 5 and up. 10$ per person will go toward your bill if you all show up on time, but if you short anyone will be 10$ taken away from your deposit, or you will lose all if you do not show up.

Refund:

You are paying for the artist’s time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products.

If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary express touch up if it is at the fault of application or product.

Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

Recommended:

Clients should expect nail extensions to gradually wear-off with time. Extensive exposure to water or cleaning chemicals increases the likelihood in the lifting of the nail extensions.

We recommend nail enhancements or refills every 2 -3 weeks. The long-wear of nail polish is also dependent on wear & tear clients should expect it to chip or peel. Regular polishes may last up to 3 days and Gel Polishes should be guaranteed up to 2 weeks, however this is also dependent on the situation.

You need to visit your favorite nail technician every 2 to 3 weeks to fill in the space created by the growth of your natural nails. The duration of acrylics can vary from one person to another.

Nevertheless, experts advise that you should never go beyond three weeks without going for a fill and nail treatment. This helps to take the pressure from the lifted expansion off your natural nails. It can also lower your risk of a fungal infection.

Guarantee:

The nail shop gives the customer one week (7 days) guarantee on the treatment and products. This warranty is void if:

  • The customer has the (artificial) nails serviced by another nail shop.
  • The customer works without gloves with harsh chemicals.
  • The customer has the artificial nails bitten or intentionally aborted.
  • The customer used products other than those recommended by the nail shop for the maintenance of the (artificial) nails.
  • The customer has not followed the advice from the nail shop for the home care of (artificial) nails.
  • The customer neglects the advised to seek medical help.
  • The customer did not use the products according to the instructions.

Complaints:

If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery in writing or by telephone to the nail shop.

Velvet Nail Bar must give the complainant adequate response within 3 working days. If a complaint is justified, the nail shop will perform the as agreed on treatment again.

Gift Card:

We don’t sell gift cards online or take a payment over the phone for security purposes. You need to come to the salon to purchase it. Sorry for any inconvenience.